About Dawn Thiart
Mom | Wife | Power Platform | Dynamics CRM | AI & Automation | ITSM | ITIL | Governance | Project Delivery | Software Support | Global Team Leader | Peer Supporter | WITWA Nominee
Dedicated to delivering IT solutions, Iโve evolved from technical roles to leadership, driving digital transformation across industries. My focus is on leveraging the Power Platform to automate processes, enhance efficiency, and build scalable solutions that empower teams.
Oh, and yes, recently leading a three-year strategic plan to strengthen my organisations security posture.
30+ years
Proven results
Work Experience
Over the past 30 years, I've built a comprehensive career in IT, moving from hands-on technical roles to strategic leadership. This journey has included roles in consulting, government, mining, health, and non-profit sectors, where Iโve navigated both opportunities and challenges with resilience.
My passion is on leveraging the Power Platform and delivering scalable solutions that empower teams โ also building IT functions for development and support.
Expertise in the Power Platform, automation and digital transformation.
Experience
Applications and Information Security Manager
WA Return Recycle Renew
2022 - Present
Developed and implemented contract management, CRM, and other business modules using the Power Platform. Built an IT support function and currently leading a three-year cybersecurity strategy.
Technical Services Manager
MOQ Digital
2022 - 2022
Led a cross-functional team in implementing Power Platform and automation solutions, optimizing business efficiency for customers Australia-wide.
Rio Tinto
2016 - 2022
Led a global team to embed Service Transition to Support for 50,000+ users and advanced Knowledge Management maturity from Level 1 to 4. My role focused on ITSM/ITIL processes, SIAM, COBIT maturity, and vendor relations, driving process standardization and operational excellence.
Demand Portfolio Lead (secondment)
Superintendent, Transition Planning & Support
Led a pilot initiative to establish Demand and Capacity Management within IS&T Operations, focusing on stakeholder engagement, vendor relations, and resource optimization to enhance operational efficiency.
Embedded and enforced the service transition lifecycle, ensuring projects and programs smoothly transitioned into production. My role focused on operational readiness, IT governance, and establishing best practices to support long-term stability and efficiency.
Operations Transition Lead
Led the development and support of Rio Tintoโs global, multi-million dollar Sales and Marketing Platform, built on Dynamics CRM and integrated with K2 and SharePoint.
IT Specialist Business Systems
Get in Touch
Reach out to start a conversation about IT consulting, power platform, automation, or security.