𝗥𝗲𝘁𝗵𝗶𝗻𝗸𝗶𝗻𝗴 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆: 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗴𝗲𝗻𝘁𝘀 𝗔𝗰𝗿𝗼𝘀𝘀 𝘁𝗵𝗲 𝗦𝗗𝗟𝗖

I’ve been thinking a lot about 𝗮𝗴𝗲𝗻𝘁𝗶𝗰 𝗮𝗴𝗲𝗻𝘁𝘀 this week, and how they could fundamentally 𝗰𝗵𝗮𝗻𝗴𝗲 𝘁𝗵𝗲 𝘄𝗮𝘆 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗼𝗿𝗴𝗮𝗻𝗶𝘀𝗮𝘁𝗶𝗼𝗻𝘀 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝘁𝗵𝗲 𝗦𝗗𝗟𝗖 — and how they can enable delivery roles like Solution Architects, Functional Leads, and Technical Teams 𝘁𝗼 𝘀𝗵𝗶𝗳𝘁 𝗹𝗲𝗳𝘁.

From discovery through to build, testing, and support, delivery still relies heavily on handovers, interpretation, and manual effort.

𝗧𝗵𝗮𝘁’𝘀 𝘄𝗵𝗲𝗿𝗲 𝗮𝗹𝗶𝗴𝗻𝗺𝗲𝗻𝘁 𝘀𝘁𝗮𝗿𝘁𝘀 𝘁𝗼 𝗯𝗿𝗲𝗮𝗸 𝗱𝗼𝘄𝗻.

• Requirements lose intent as they move between teams.

• Design doesn’t consistently translate into build.

• Testing often validates the wrong things.

• Support inherits solutions without full context.

If you work in this world then you have seen it — especially across complex implementations like Dynamics F&O, CE, and Project Operations.

This is a structural problem.

Too much of delivery still depends on people reinterpreting information at every stage:

• Rewriting requirements from proposals and workshops

• Translating design into build

• Manually creating test scenarios

• Reconstructing context during support

Each step introduces risk, delay, and cost.

And this is where the role of the delivery team starts to shift left.

Less time on:

• Documentation

• Rework

• Translating between layers

More time on:

• Decision-making

• Architecture integrity

• Governance and risk

From 𝗰𝗿𝗲𝗮𝘁𝗶𝗻𝗴 𝗮𝗿𝘁𝗲𝗳𝗮𝗰𝘁𝘀 → 𝘁𝗼 𝗼𝗿𝗰𝗵𝗲𝘀𝘁𝗿𝗮𝘁𝗶𝗻𝗴 𝗼𝘂𝘁𝗰𝗼𝗺𝗲𝘀.

Read that sentence again.

From 𝗰𝗿𝗲𝗮𝘁𝗶𝗻𝗴 𝗮𝗿𝘁𝗲𝗳𝗮𝗰𝘁𝘀 → 𝘁𝗼 𝗼𝗿𝗰𝗵𝗲𝘀𝘁𝗿𝗮𝘁𝗶𝗻𝗴 𝗼𝘂𝘁𝗰𝗼𝗺𝗲𝘀.

In the follow-up posts, I’ll share how I see agentic agents addressing these gaps — and how this shift can enable faster delivery, at lower cost, while improving alignment across the lifecycle.