Tracking External Emails in Dynamics: Inventory Before Insights
Tracking external emails in Dynamics 365 is like managing inventory in a warehouse—you need it before any meaningful insights can happen. Without consistent email tracking, timelines, handovers, and reporting are incomplete. It’s the simplest step to build trust in the system and set the foundation for CRM success.
Dawn Thiart
8/23/20251 min read
Tracking external emails in Dynamics 365 is like managing inventory in a warehouse—you need it before any meaningful insights can happen. Without consistent email tracking, timelines, handovers, and reporting are incomplete. It’s the simplest step to build trust in the system and set the foundation for CRM success.